Hi All,
Technology continues to revolutionize the ways we live, conduct business, and function as a society.
One of the most recent, and pervasive, changes is the rise of the Internet of Things – the web of connections linking the myriad physical objects and digital systems that surround us. The result is a massive set of real-time information designed to help people make better, more informed decisions on everything from how to bundle and sell more products to finding the best intercity parking spot to saving energy at home.
However, it’s easy to get bogged down in the size and complexity of this new information set. If businesses are to take advantage of its power and, just as important, serve their customers using it, they must focus on innovation. But that’s easier said than done, especially when they’re dealing with overly complex business systems and processes.
Let’s take the travel industry as an example. Flight delays are a major source of customer frustration and fuel for negative social media sentiment. Using the power of technology an airline can run simulations and crunch data – processes that used to take several hours – and develop alternative routing before customers are even aware of the problem. With a real-time view of the business and strong communication channels, the airline can reduce customer anxiety and even replace it with positive sentiment.
To adapt to ever-changing dynamics like these, organizations need to
focus on innovation, supported by a digital foundation built on current
technology.
Courtesy: http://www.digitalistmag.com/innovation/digital-transformation-next-generation-customer-service-03154061
To create your own online store visit www.ursify.com
Enquire for special offers and discounts.
Technology continues to revolutionize the ways we live, conduct business, and function as a society.
One of the most recent, and pervasive, changes is the rise of the Internet of Things – the web of connections linking the myriad physical objects and digital systems that surround us. The result is a massive set of real-time information designed to help people make better, more informed decisions on everything from how to bundle and sell more products to finding the best intercity parking spot to saving energy at home.
However, it’s easy to get bogged down in the size and complexity of this new information set. If businesses are to take advantage of its power and, just as important, serve their customers using it, they must focus on innovation. But that’s easier said than done, especially when they’re dealing with overly complex business systems and processes.
Future of Customer service
So how do you want to innovate? Want to enhance the customer experience with smarter, faster service? Provide expert guidance? Predict what your customers need before they know they need it?Let’s take the travel industry as an example. Flight delays are a major source of customer frustration and fuel for negative social media sentiment. Using the power of technology an airline can run simulations and crunch data – processes that used to take several hours – and develop alternative routing before customers are even aware of the problem. With a real-time view of the business and strong communication channels, the airline can reduce customer anxiety and even replace it with positive sentiment.
Digital transformation and innovation
Courtesy: http://www.digitalistmag.com/innovation/digital-transformation-next-generation-customer-service-03154061
To create your own online store visit www.ursify.com
Enquire for special offers and discounts.
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